Frequently Asked Questions (FAQ) at VP

Q1: How often should I change my coil?

A: When your coil needs replacing you will notice the flavour taste not as good and it is harder to draw from your vape device. Coils life will vary with how often you use your vape but should be changed on average every 2 to 3 weeks.

Q2: How should I maintain my vape?

A: Every few weeks or when you change flavour dramatically you should dismantle your atomiser and remove the coil. Rinse all parts except coil under warm water and allow to dry. Wipe coil clean (do not wash) or install new coil. Reassemble and vape on!

Q3: How do I prime coil?

A: Priming a coil makes sure the wicking material is fully soaked with e-juice before use. Put a few drops of e-juice onto the exposed wick on the sides of the coil. Assemble your atomiser and fill with e-juice. Let your vape sit for good 10 minutes and your new coil will be ready to go!

Trouble shoot common problems

1: My vape is leaking?

A: Clean out the atomiser and check seals are intact. Reassemble, do not over tighten and fill e-juice to about half of the tank.

2: My vape has a burnt taste?

A: Check you have juice in the atomiser and the coil has been soaked and primed. Replace coil every two or three weeks depending on usage.

3: My battery isn't charging/turning on?

A: Make sure you are using the right charger as per instructions in user manual. Ensure battery is the right way around (positive/negative) and charging cable is not damaged.

4: My vape display says "atomiser short" or another error message and is not working?

A: Check device settings in instructions. If this fails then disconnect atomiser from mod, clean the 510 connector at base of atomiser and socket on mod - juice or dirt can cause a poor connection. Replace the coil, it may be worn out or sometimes faulty.

If you have any other questions, just drop us a message!