6. Refund Policy
Return & Refund Policy
|VAPE PERTH ONLINE STORE||(Company No.: MY1VPOSAU)|
|WE REGRET TO INFORM AND APOLOGISE THAT OUR EXCHANGE POLICY IS SUSPENDED DURING THIS COVID-19 PANDEMIC. DUE TO HYGIENE REASONS, WE DO NOT ALLOW EXCHANGES UNTIL FURTHER NOTICE.|
All sales are final at the time order was received at VPOS. No refund will be provided for any cancellations due to incomplete documentation required or unpaid additional delivery surcharge.
A refund request may be made to VPOS (subject to approval) within 24 hours from the time order was placed. If the time has passed, a request may still be made and will be subjected to VPOS sole discretion. Should a refund be approved, a processing fee of 20%* will be imposed upon total amount paid for the order. Refund will be processed to the account or card you used in making payment. Please be informed that the gateway and bank will take within 2-30 days, depending on your card-issuing bank.
We strictly do not provide refunds if your order has been fulfilled by our warehouse. Kindly ensure that the items purchased are of the correct size, colour and design. No exchanges or cancellations due to change of mind is permitted. However, we can offer you a store credit where you may use it for a new order with no expiry.
We strictly do not provide refunds for PRE-ORDER items as items that are purchased for pre-order are specially manufactured / supplied as soon as order is placed.
To find out whether you are eligible for a refund, please email email@example.com and state your Order ID #.
Note: Once refunded, your account will be removed and your details will be added to blacklist via Signifyd & Fraudlabs which prevents you from making a purchase from us and our partners. Store credit offer does not subject to blacklist entry.
20% processing fees only applies to products sold at retail prices. Products under promotions / mark down will incurs a higher fees based on the final price purchased at a maximum of 40% fees.
Please refer to the returns & exchange policy below regarding exchange of items.
* VPOS is not liable once items are shipped out of our warehouse or until item(s) reaches our drop-off center (in the case of exchange).
RETURNS AND EXCHANGE POLICY
- If you have received the wrong product, you may exchange them within 30 days from receiving the items, subject to VPOS sole discretion and stock availability. All products returned must be presented in their original packaging (including the box and merchandise packaged together with your item), not used, in sell-able condition accompanied by original receipt or a printed email receipt. VPOS may reject an exchange request if the returned product has voided these terms.
- If your exchanged items are of greater value than the original item, you will be charged for the price difference. However, if your exchange item is of lesser value, no refunds will be credited for the difference.
- We offer free exchange (excluding returned delivery charges) for ONE time only per order, per customer.
- You will have to submit a return request via email to firstname.lastname@example.org.
- Once products of your original order are received and inspected, we will send you an email to notify you that we have received it. The VPOS team will notify you via registered email address on the outcome of exchange requests.
ON SALE PRODUCT
We do not provide refund or accept return and exchange on any product that are on sale purchased during any promotional period or campaigns. Items purchased during our Promotional Sale period are final.
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