6. Return & Refund Policy


Upon purchase, you have acknowledged and agreed to the T&C at Vape Perth. Subject to approval, return and refund may be processed adhering to these clauses:-

6.1 Returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition.

6.2 The item should be in the original condition in the original packaging. In case the good or product has been used or damaged by the customer, there will be no refund for the purchase.

6.3 Vape Perth will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods or products, customer will receive their refund within 3 days after confirmation.

6.4 Refunds exclude shipping charges incurred. We do not offer refund for e-juice or e-liquids products.

6.5 Should such need arise, kindly return your purchase to the 'from' address in your parcel.

6.6 Once transacted, orders are not subjected to changes/cancellations - unless explicitly acknowledged by Vape Perth.