6. Return & Refund Policy
RETURN AND REFUND POLICY
Upon purchase, you have acknowledged and agreed to the T&C at Vape Perth. Subject to approval, return and refund may be processed adhering to these clauses:-
6.1 Returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition.
6.2 The item should be in the original condition in the original packaging. In case the good or product has been used or damaged by the customer, there will be no refund for the purchase.
6.2.1 Device products are covered with Manufacturer Warranty with a period of 1 year from date of purchase. Please contact us at firstname.lastname@example.org for respective contact, or you may directly get in touch via respective manufacturer official website.
6.3 Vape Perth will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods or products, customer will receive their refund within 3 days after confirmation.
6.4 Refunds exclude shipping charges incurred. We do not offer refund for e-juice or e-liquids products.
6.5 Should such need arise, kindly return your purchase to the 'from' address in your parcel.
6.6 The sale of any goods and services are subject to availability. While we always endeavour to keep photography and descriptions of product items as accurate as possible, Vape Perth reserves the right to substitute any items included in product for items of equal or greater value and of the same type, if those listed in the descriptions are out of stock or unavailable at the time of ordering.
6.7 Total order value (after refund) are to meet any applicable discount promotions upon ordering. Standard rate may apply if conditions are not met.
6.8 Once transacted, orders are not subjected to changes/cancellations - unless explicitly acknowledged by Vape Perth.