UPDATE: IMPACT OF THE COV-19 OUTBREAK

UPDATE: IMPACT OF THE COV-19 OUTBREAK

Against the backdrop of the global Covid-19 outbreak, Vape Perth is continuously adapting to mitigate potential impacts for you. With this, we want to share with you some of our main actions we are taking to ensure the safety of our customers and our employees during the COVID-19 outbreak.

In the background we are working on mobilizing our business continuity plans, monitoring and responding to local conditions. Our courier partners is maintaining delivery services around the world in order to support you and your business during this unprecedented time.

THE SAFETY OF OUR CUSTOMERS: Non-Contact Deliveries

To assist our customers who do not wish to sign on scanners or on paper due to social distancing, beginning Monday March 23rd, we will temporarily enable the Signature Release option and you may acknowledge this to the delivery guy. Receivers whose shippers already permit Signature Release will continue to receive the same delivery experience they’ve always had.

Please note that the Signature Release does not mean courier team  will “just leave it.” The receiver must authorize the release. If there is no release authorization, courier team will always attempt to get a proof of delivery.

THE SAFETY OF OUR EMPLOYEES

In line with our “Safety First” principle, we are following the guidelines laid down by the government on COVID-19. This includes making sure that our country organizations operate in accordance with the protocols of official authorities, both international organizations and local health authority advisories, whichever sets the strictest rules.

Our couriers are taking utmost care to keep themselves and their vehicles clean and sanitary. Hands and scanners are being sanitized after every pickup or delivery. Where local authorities have ordered it, gloves and masks are to be worn.

To protect our employees, we have issued a set of simple guidelines relating to social distancing, minimum workforce and hygiene, as well as HR procedures for quarantine and sick leave.

We also regularly update our employees on the changing situation via internal media and our local management teams.

Vape Perth will continue to respond constructively to the needs of our customers and employees, and will continue to enhance our processes as the situation develops, in accordance with guidelines from global and local authorities.

EMERGENCY SITUATION SURCHARGE

In the face of the challenges posed by the current global COVID-19 situation, our courier partner Aramex is working to maintain a reliable delivery service for you and your customers. As mentioned earlier, we are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.

We are also making safety our top priority. We do this because we strongly believe in our company mission: “Connecting people, improving lives”. Never has that been more necessary than it is today. Enabling the flow of goods, ranging from vape machines and replacement accessories to e-liquid supplies, plays a crucial role in the welfare of the vape users and the stability of our community.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all Standard Shipping & Handling shipments  via Aramex (ONLY) as at 27th March 2020.

Please be advised that any orders made before this date will not incur any extra charges.

For more information on this, please go to https://vapeperth.com/pages/emergency-situation-surcharge

Thank you for your trust and cooperation. Stay safe and vape on!

Sincerely,
VP Management